Terms of Service

1. Acceptance of Terms

By accessing and using the services of PainPRO Clinics ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all visitors, patients, and others who access or use our services, including our website, clinics, and healthcare services.

2. Healthcare Services

PainPRO Clinics provides various healthcare services including but not limited to:

• Massage Therapy
• Physiotherapy
• Chiropractic Care
• Kinesiology
• Acupuncture
• Active Rehabilitation
• Counselling
• Naturopathic Medicine

All services are provided by licensed healthcare professionals in accordance with applicable provincial and federal regulations.

3. Appointment Booking and Cancellation

Booking: Appointments can be booked online through our booking system, by phone, or in person at any of our clinic locations.

Cancellation Policy: We require at least 24 hours notice for appointment cancellations. Late cancellations or no-shows may be subject to a cancellation fee equivalent to 50% of the scheduled service cost.

Late Arrivals: If you arrive late for your appointment, your treatment time may be shortened to accommodate other patients. We will make every effort to provide the full service when possible.

4. Payment Terms

Payment is due at the time of service unless prior arrangements have been made. We accept the following payment methods:

• Cash
• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards (Interac)
• Direct Insurance Billing (where applicable)

Insurance Claims: We can bill directly to ICBC, WorkSafeBC, and most extended health insurance providers. It is your responsibility to verify your coverage and any co-payment requirements.

5. Patient Responsibilities

As a patient, you agree to:

• Provide accurate and complete health information
• Inform your practitioner of any changes to your health status
• Follow recommended treatment plans and home care instructions
• Arrive on time for scheduled appointments
• Notify us of any allergies or sensitivities
• Communicate openly with your healthcare provider about your symptoms and concerns

6. Informed Consent

Before receiving treatment, you will be asked to provide informed consent. This includes:

• Understanding the nature of the proposed treatment
• Awareness of potential risks and benefits
• Knowledge of alternative treatment options
• The right to ask questions and receive answers
• The right to refuse or discontinue treatment at any time

7. Privacy and Confidentiality

We are committed to protecting your personal health information in accordance with the Personal Information Protection Act (PIPA) and other applicable privacy legislation. For more details, please review our Privacy Policy.

Your health records are confidential and will only be shared with your written consent, except as required by law.

8. Website Use

The information provided on our website is for general informational purposes only and should not be considered medical advice. Always consult with a qualified healthcare provider for personalized medical guidance.

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Interfere with or disrupt the website's functionality
• Copy, reproduce, or distribute content without permission

9. Limitation of Liability

While we strive to provide the highest quality care, PainPRO Clinics shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our liability is limited to the fees paid for the specific services that gave rise to any claim.

10. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Province of British Columbia, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of British Columbia.